FAQs
Q: What are your store hours?
A: As we are located in Orchard Park Mall, we are subject to the mall's hours of operation. These hours can be seen on the mall's website, and can also be found at the bottom of this page or on our Contact Us page.
Q: You don't have the item I'm looking for. Can I request it?
A: Of course! We are a new business and we value your feedback. If there is something you would like to see us carry that we don't currently have, feel free to contact us and let us know about it! We can't guarantee that we'll be able to get it for you, as we are limited to what our suppliers carry, but we will certainly try!
Q: I'm looking for a specific cosplay costume. Are you able to order it?
A: Unfortunately, we will no longer be carrying more than a few select cosplay outfits. If you are looking for something specific, feel free to contact us and we will do our best to help you get in touch with someone who can help you find what you are looking for.
Q: Is your merchandise licensed?
A: Yes! We only carry merchandise that we are confident is 100% officially licensed. As anime fans ourselves, we strongly believe that it is important to support the people who create the stories and shows that we love. When you purchase bootlegged items, the money goes to unassociated third parties. As such, we refuse to purchase or sell bootlegged items.
Have a question that wasn't answered? Contact us at contactus@chibisanime.com
A: As we are located in Orchard Park Mall, we are subject to the mall's hours of operation. These hours can be seen on the mall's website, and can also be found at the bottom of this page or on our Contact Us page.
Q: You don't have the item I'm looking for. Can I request it?
A: Of course! We are a new business and we value your feedback. If there is something you would like to see us carry that we don't currently have, feel free to contact us and let us know about it! We can't guarantee that we'll be able to get it for you, as we are limited to what our suppliers carry, but we will certainly try!
Q: I'm looking for a specific cosplay costume. Are you able to order it?
A: Unfortunately, we will no longer be carrying more than a few select cosplay outfits. If you are looking for something specific, feel free to contact us and we will do our best to help you get in touch with someone who can help you find what you are looking for.
Q: Is your merchandise licensed?
A: Yes! We only carry merchandise that we are confident is 100% officially licensed. As anime fans ourselves, we strongly believe that it is important to support the people who create the stories and shows that we love. When you purchase bootlegged items, the money goes to unassociated third parties. As such, we refuse to purchase or sell bootlegged items.
Have a question that wasn't answered? Contact us at contactus@chibisanime.com
